Last Updated:
June 12, 2026

At RIOXC ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Information You Provide

When you make a purchase, create an account, contact us, or subscribe to our communications, we may collect:

• Name
  
• Email address
  
• Phone number
  
• Billing address
  
• Shipping address
  
• Payment information
  
• Order details
  
• Customer service communications
  

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
  
• Browser type
  
• Device information
  
• Operating system
  
• Referring website
  
• Pages viewed
  
• Time spent on pages
  
• Cookies and similar technologies
  

How We Use Your Information

We may use your information to:

• Process and fulfill orders
  
• Provide customer support
  
• Communicate about orders and shipments
  
• Improve our website and services
  
• Detect fraud and enhance security
  
• Send promotional emails and marketing communications (where permitted by law)
  
• Comply with legal obligations
  

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

• Payment processors
  
• Shipping carriers
  
• Website hosting providers
  
• Analytics providers
  
• Marketing and advertising partners
  
• Customer support service providers
  

These service providers may only use your information as necessary to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Shopify

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify's data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by industry-standard safeguards.

For more information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
  
• Improve website functionality
  
• Analyze website traffic
  
• Personalize your experience
  
• Support advertising and remarketing efforts
  

Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect certain website features.

Email Marketing

If you subscribe to our mailing list, we may send promotional emails regarding products, offers, and updates.

You may unsubscribe at any time by clicking the "unsubscribe" link included in our emails or by contacting us directly.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Policy
  
• Comply with legal obligations
  
• Resolve disputes
  
• Enforce agreements
  

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access your information
  
• Correct inaccurate information
  
• Request deletion of your information
  
• Restrict certain processing activities
  
• Opt out of marketing communications
  

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to remove such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

RIOXC

• Email: support@rioxc.com ; service@rioxc.com

• Business Entity:HONGKONG ZHUOJUN TECHNOLOGY CO., LIMITED

• Address: RM A40 14/F ON WAH INDUSTRIALBUILDING NO.41-43AU PUI WAN STREET FO TAN999077SHATIN NTHK