Terms of service

Last Updated: June 12, 2026

This website is operated by RIOXC (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by the following Terms of Service. If you do not agree, please do not use this website.

1. Overview

We provide an online store offering commercial equipment and related products, including but not limited to dishwashers, water chillers, and accessories.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site constitutes acceptance of any changes.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old, or using the website under supervision of a legal guardian
You have the legal capacity to enter into a binding agreement
You will comply with all applicable laws and regulations

3. Products and Pricing

All product descriptions, images, and pricing are subject to change without notice.

We reserve the right to:

Modify or discontinue products at any time
Correct errors, inaccuracies, or omissions
Limit quantities per order or customer

We do our best to ensure accuracy but do not guarantee that all information is error-free.

4. Orders and Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product availability
Errors in pricing or product information
Suspected fraud or unauthorized transactions
Shipping restrictions or logistics limitations

Once an order is placed, you will receive an order confirmation email. This does not constitute final acceptance of the order until it has been processed and shipped.

5. Payment

We accept secure online payments through third-party payment providers.

By submitting payment information, you confirm that:

You are authorized to use the payment method
All payment information provided is accurate and complete

We are not responsible for payment processing errors caused by third-party providers.

6. Shipping and Delivery

Shipping times are estimates and may vary depending on destination, logistics carriers, and product type.

For large equipment such as commercial dishwashers or chillers:

Delivery may require freight shipping
Carrier may require appointment scheduling
Additional access or unloading support may be required

We are not responsible for delays caused by carriers, customs, weather, or other external factors.

7. Returns and Refunds

Returns and refunds are subject to our Return Policy.

In general:

Returns may be accepted within the specified return window (as stated in the Return Policy)
Items must be returned in original condition
Certain large or customized products may be non-returnable unless defective

Refunds (if approved) will be processed within a reasonable time after inspection of returned items.

8. Warranty

Some products may include limited warranty coverage as stated on the product page or warranty policy.

Warranty does not cover:

Improper installation or misuse
Unauthorized repairs or modifications
Damage caused by external factors (water, voltage, transportation, etc.)

9. Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of [Store Name] and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or exploit any content without prior written permission.

10. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to hack, disrupt, or damage the website
Submit false or misleading information
Violate any applicable laws or regulations

11. Third-Party Services

We may use third-party services such as:

Payment processors
Shipping carriers
Analytics tools (e.g., Google Analytics)
Advertising platforms (e.g., Google Ads, Meta Ads)

We are not responsible for the actions or policies of third-party providers.

12. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages
We are not responsible for delays or failures beyond our control
Our total liability shall not exceed the amount paid for the product in question

13. Disclaimer

All products and services are provided “as is” and “as available” without warranties of any kind unless explicitly stated.

We do not guarantee uninterrupted or error-free website operation.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your data.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the business operates, without regard to conflict of law principles.